FAQ
🌞 Sunshine Dots Art – FAQ
💎 1. What makes Sunshine Dots Art different?
Every kit is made to order — no mass-produced canvases here!
Your design is printed, glue poured and cured, and inspected for perfection before shipping. We care deeply about quality and creativity, and most importantly, a portion of every sale goes to support families and children living with juvenile arthritis. 💛
🕰️ 2. How long will my order take?
Our diamond paintings are handcrafted with care.
Please allow 5-6 Days for printing, glue curing, and quality checks. Once shipped, delivery usually takes 10–25 business days, depending on your location.
✨ Think of it as a creative countdown — slow art, made beautifully.
🪙 3. What payment methods do you accept?
We accept Visa, MasterCard, Amex, Discover, PayPal, and Apple Pay.
Easy, secure, and sparkle-approved.
✉️ 4. Can I track my order?
Yes! Once your order ships, you’ll receive an email with your tracking number.
If it hasn’t updated in a few days or looks confusing, just reach out to us at sunshinedotsart@gmail.com — we’ll help you find your sparkle.
💬 5. How can I contact you?
Email us anytime at sunshinedotsart@gmail.com.
We reply Monday–Friday, 9 AM – 3 PM EST.
We don’t recommend Instagram DMs — they tend to vanish into glitter land — so email is the best way to reach us quickly ✨
🎨 6. Do you license your artwork?
Absolutely! All artwork is either created by Sunshine Dots Art or purchased from small artists with a proper commercial license.
We’re proud to support and credit independent artists — exposure doesn’t pay bills, but fair pay does. 🌸
💰 7. Why are your kits priced higher than some others online?
Because we only use premium velvet printed-edge canvases, poured glue, tight grids, and high-quality drills (Fairy Dust, AB, Crystal, Metallic, and Neon Glitter).
Plus, every purchase helps us continue supporting our juvenile arthritis foundation mission. You’re not just buying art — you’re helping lives shine brighter. ✨
🌈 8. What types of drills do you use?
We use a mix of resin and acrylic drills, depending on the artwork.
Each listing shows exactly what your kit includes — from Fairy Dust sparkles to shimmering AB or metallic finishes.
💦 9. What if I run out of drills (or spill them all over the floor)?
No panic necessary!
Email us with your canvas number (Bottom right corner) order # and the color code you need. We’ll send you a replacement set — once per kit, free of charge.
We’ve all had a “drill spill” moment. You’re not alone 😅
🚫 10. What’s your return or refund policy?
Every kit is custom printed, so we don’t accept returns or cancellations once production begins.
If your package arrives damaged or incorrect, email us within 30 days of delivery — we’ll make it right.
🌍 11. Do you ship internationally?
Yes! We ship to the U.S., Canada, and many international destinations.
Shipping is free for the U.S. & Canada, and a flat $6 USD internationally (waived for orders over $85 USD).
If your country isn’t listed at checkout, email us — we’ll do our best to arrange it.
📦 12. Why don’t you ship in boxes anymore?
Because boxes drive up shipping costs and waste.
We now use durable protective tubes that keep canvases safe and allow us to continue offering Free Shipping — no compromise on quality, just smarter packaging 💌
🧚♀️ 13. Are your artists compensated?
Yes! We pay artists according to their licensing terms and support small creators so they can keep designing beautiful artwork for your next diamond masterpiece 🌷
💖 14. What if I still have questions?
Just send us a message at sunshinedotsart@gmail.com.
We’ll get back to you within 24–48 hours, promise.
Your creativity matters to us — and we’re here to help you keep dotting happily ever after 🌞